WHO IS ROSS GARDAM?

Ross Gardam® is an Australian furniture and lighting company established in 2007. Each product is hand-crafted in Melbourne, Australia, by local artisans and makers. Pairing traditional craft techniques with high-end manufacturing technology results in products that are elegant, accessible, and made for today. All products are designed by Ross Gardam and embody a unique contemporary aesthetic.

 

WHERE CAN I VIEW YOUR PRODUCTS?

All our lighting products are available to view at our showroom located in the heart of Brunswick in Melbourne – visit the Contact page to book an appointment to come see us. Most of our furniture is available to view exclusively at Stylecraft who have showrooms around Australia. The Flint table is available exclusively at Tait.

You are also welcome to view our products at one of our international representatives – for more information, please view our Representation page.

 

HOW DO I FIND OUT MORE?

To find out more about our company you can visit our About or Journal pages, or visit our Instagram.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are designed and made here in Melbourne, Australia using locally sourced materials (excluding our glass shades which are handmade in Adelaide, Australia). This ensures each component is made to the highest possible standard, and each detail scrutinised by local manufacturers.

 

I HAVE SOME TECHNICAL QUESTIONS – WHO SHOULD I SPEAK TO?

Visit our Customer Support page and give us a brief outline of your question, or send us an email at support@rossgardam.com.au and we’d be happy to help with any questions you may have.

 

WHERE CAN I FIND THE AVAILABLE MATERIALS, COLOURS AND FINISHES?

You can view available finishes and materials in our Materials Guide.  If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

 

ARE YOUR PRODUCTS AVAILABLE IN CUSTOM MATERIALS, COLOURS AND FINISHES?

Yes, all of our upholstered products and some of our furniture and lighting products are available in custom materials, colours, and finishes, particularly those products that are anodized, painted, or powder coated. If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

 

ARE YOUR PRODUCTS AVAILABLE IN CUSTOM SIZES?

Yes, all of our upholstered products and most of our furniture (particularly our tables) are available in custom sizes. We can also do custom sizing on some of our lighting (such as Ora) – if you would like a custom size, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible custom sizes.

 

DO YOUR LIGHTS COME WITH GLOBES, CANOPIES AND FLEX (CORD)?

Globes: Each lighting product is supplied with an E27 screw-type LED light bulb for Australian orders. All international orders (excluding New Zealand) are supplied without light bulbs due to the differing power requirements in each country. You will need to source your own bulb in this instance; the recommended bulb for each product is specified on each product information page or you can get in contact with us for recommendations. We supply fittings with E26 twist-type components for all North American orders.

 

CANOPIES AND FLEX:

Each pendant and wall light is provided with a ceiling or wall canopy and a standard length of flex. Canopies and flex are typically supplied in black, however, contact us if you would like a white canopy and flex supplied instead (note: some products such as the White Ora are supplied with a white canopy and flex as standard).

For more information on what each individual product is supplied with please visit the specific product information page.

 

WILL ALL LIGHTING PRODUCTS CONNECT TO THE POWER IN MY COUNTRY?

All pendants and wall lights are supplied with flex and a ceiling or wall canopy. These lights will need to be installed by a qualified electrician to ensure they will correctly and safely connect to your mains power.

All desk lamps are supplied with AS/NZS plug and switch flex. Any country outside of Australia or New Zealand will be required to use a local adapter to connect to mains power, or alternatively have the plug rewired by a professional electrician.

All lights are supplied with E27 screw-type LED light bulbs. International orders (excluding New Zealand) are supplied without light bulbs due to the differing power requirements in each country. You will need to source your own bulb in this instance; the recommended bulb for each product is specified on each product information page. We supply fittings with E26 twist-type components for all North American orders.

All wall lights using an LED module (including the Polar and Nebulae Wall Lights) are supplied with 240V modules as standard to connect to 240V mains power. All North American orders are supplied with 120V modules to connect to standard 120V mains power.

Some low-voltage LED lighting products require an external driver or transformer to be connected to mains power. These requirements are outlined on our product specification sheets and our team will be in contact to ensure you have available cavity space to house the driver and to ensure the right type of driver is selected for your project.

 

WHERE CAN I FIND THE PRODUCT DIMENSIONS?

The Specification PDF includes a line drawing that outlines the overall and critical product dimensions. This is available to download on the specific product info page. If you have questions regarding dimensions, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

 

CAN I INSTALL WALL LIGHTS FACING UPWARDS OR DOWNWARDS?

Most of our wall lights such as the Silhouette Wall Light can be faced either upwards or downwards (or sideways).  If you have questions regarding wall light installation, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

CAN I PURCHASE ALL PRODUCTS ONLINE?

All of our lighting and some of our furniture pieces are available to purchase online – visit our shop.

To purchase our furniture, please contact Tait (Flint table) or Stylecraft (all other furniture).

 

I’M NOT FROM AUSTRALIA – CAN I PURCHASE INTERNATIONALLY?

Yes, all of our lighting and some of our furniture can be shipped internationally using the international carrier DHL Express. Shipping is calculated at checkout by entering the delivery address.

 

HOW DO I PAY FOR MY ORDER?

We accept payment via Visa or MasterCard as well as bank deposits to make ordering secure and convenient.

 

HOW IS MY PAYMENT PROCESSED?

We use Stripe to process all payments online. Stripe enables payments to be processed online easily and securely from any country in the world encrypted to AES-256. Stripe can be used to make secure payments on both desktops and mobiles.

 

HOW DO I GET PROJECT PRICING?

Please visit our Specifier page where you can enter the product and project details to receive a project-based trade quote within 24 hours.

 

WHAT ARE THE TYPICAL LEAD TIMES?

Most of our products typically have a 6-week lead time unless in stock. The ETA dispatch dates shown in the Shop section are shown as a guide only and may vary based on finishes available, quantities, and stock numbers. For accurate lead times, please contact us directly before placing an order.

 

WHERE CAN I VIEW YOUR PRODUCTS?

We have a showroom in Brunswick, Melbourne that has the majority of our lighting collection on display. If you would like to make an appointment, visit our Contact page or send us an email at studio@rossgardam.com.au and we’d be happy to make a time to show you around the showroom.

All of our furniture is available to view exclusively at one of the Stylecraft showrooms around Australia or Singapore – details or locations are available at Stylecraft.

Our Flint table is sold exclusively through Tait, visit Tait for locations and to get in contact.

HOW MUCH IS DELIVERY?

Estimated delivery is calculated at checkout after entering the delivery address. For more information, visit our Shipping + Returns page.

 

CAN I INSURE MY DELIVERY?

Yes, the option to insure your delivery is available during checkout. If you would like to insure your delivery, please ensure you have opted in before you checkout.

 

CAN I SPEED UP THE DELIVERY?

If you need the order delivered earlier than the ETA shown on the specific product page (typically a 6-week lead time if not in stock), we may be able to speed up the order. Please contact us directly to request an earlier delivery date and we will see what we can do.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary based on location. As a guide, deliveries within Australia can take between 1-5 working days after dispatch (depending on whether the delivery is for metro areas or rural areas), while international orders typically take between 3-7 working days. Visit our Shipping + Returns page for more information. Note, for international orders, you may need to pay import duties or taxes when importing into your country which will be payable prior to the release of the goods from customs. Due to this, the shipping may take longer to be delivered.

 

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You will be able to enter an alternative delivery address at checkout.

 

CAN I RETURN A PRODUCT?

All of our products are made to order, but if you’ve changed your mind, please return your product within 14 days of delivery and we will refund the amount you paid for the product, minus delivery fees and a 30% restocking fee. Please contact us before returning any product and see our Shipping + Returns page for more information.

HOW DO I INSTALL THE PRODUCT?

Each product that requires installation comes with an instruction guide. If you require another instructions sheet, please refer to our Product Instructions product page.

Note: we recommend a qualified electrician install all lighting products.

If you need any more information regarding installation, please visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

 

WHERE CAN I FIND THE INSTALLATION GUIDES?

The installation guides can be found in the Product Instructions section or under the downloads section of each product on each product information page. Here you can also find information about the canopy supplied with each pendant (if applicable).

 

WHO DO I CONTACT FOR A REPLACEMENT PART?

Please visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help out with any replacement parts you may need.