Where are your products made?
All of our products are designed and made here in Melbourne, Australia using locally sourced materials (excluding our glass shades which are handmade in Adelaide, Australia). This ensures each component is made to the highest possible standard, and each detail scrutinised by local manufacturers.

I have some technical questions – who should I speak to?
Visit our Customer Support page and give us a brief outline of your question, or send us an email at support@rossgardam.com.au and we’d be happy to help with any questions you may have.

Where can I find the available materials, colours and finishes?
Each product page displays all materials, colours and finishes available as standard. If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

Are your products available in custom materials, colours and finishes?
Yes, all of our upholstered products and some of our furniture and lighting products are available in custom materials, colours and finishes, particularly those products that are anodized, painted or powder coated. If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

Are your products available in custom sizes?
Yes, all of our upholstered products and most of our furniture (particularly our tables) are available in custom sizes. We can also do custom sizing on some of our lighting (such as Ora) – if you would like a custom size, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible custom sizes.

Do your lights come with globes, canopies and flexes (cords)?
Globes: Each lighting product is supplied with an E27 screw-type LED light bulb for Australian orders. All international orders (excluding New Zealand) are supplied without light bulbs due to the differing power requirements in each country. You will need to source your own bulb in this instance; the recommend bulb for each product is specified on each product information page or you can get in contact with us for recommendations. We supply fittings with E26 twist-type components for all North American orders.

Canopies and flexes: Each pendant and wall light is provided with a ceiling or wall canopy and a standard length of flex. Canopies and flexes are typically supplied black, however, contact us if you would like a white canopy and flex supplied instead (note: some products such as the Musk and White Ora are supplied with a white canopy and flex as standard).

For more information on what each individual product is supplied with please visit the specific product information page.

Will all lighting products connect to the power in my country?
All pendants and wall lights are supplied with flex and a ceiling or wall canopy. These lights will need to be installed by a qualified electrician to ensure it will correctly and safely connect to your mains power.

All desk lamps are supplied with AS/NZS plug and switch flex. Any country outside of Australia or New Zealand will be required to use a local adapter to connect to mains power, or alternatively have the plug rewired by a professional electrician.

All lights are supplied with E27 screw-type LED light bulbs. International orders (excluding New Zealand) are supplied without light bulbs due to the differing power requirements in each country. You will need to source your own bulb in this instance; the recommend bulb for each product is specified on each product information page. We supply fittings with E26 twist-type components for all North American orders.

All wall lights using an LED module (including the Polar and Nebulae Wall Lights) are supplied with 240V modules as standard to connect to 240V mains power. All North American orders are supplied with 120V modules to connect to standard 120V mains-power.

Where can I find the product dimensions?
The Specification PDF includes a line drawing which outlines the overall and critical product dimensions. This is available to download on the specific product info page. If you have questions regarding dimensions, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

Can I install wall lights facing upwards or downwards?
Some wall lights such as the Flare Wall Light are designed to be faced either upwards or downwards (or sideways). However, other wall lights such as the Silhouette Wall Light, can only be installed downwards. If you have questions regarding wall light installation, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

Can I purchase all products online?
All of our lighting and some of our furniture pieces are available to purchase online – visit our shop.

To purchase our furniture, please contact Tait (Flint table) or Stylecraft (all other furniture).

I’m not from Australia – can I purchase internationally?
Yes, all of our lighting and some of our furniture can be shipped internationally using international carrier DHL Express. Shipping is calculated at checkout by entering the delivery address.

How do I pay for my order?
We accept payment via Visa or MasterCard as well as bank deposits to make ordering secure and convenient.

How is my payment processed?
We use Stripe to process all payments online. Stripe enables payments to be processed online easily and securely from any country in the world encrypted to AES-256. Stripe can be used to make secure payments on both desktops and mobiles.

How do I get project pricing?
Please visit our Specifier page where you can enter the product and project details to receive a project-based trade quote within 24 hours.

What are the typical lead-times?
Most of our products typically have a 6 week lead-time unless in stock. The ETA dispatch dates shown in the Shop section are shown as a guide only and may vary based on finishes available, quantities and stock numbers. For an accurate lead-times, please contact us directly before placing an order.

Where can I view your products?
We have a showroom in Brunswick, Melbourne that has the majority of our lighting collection on display. If you would like to make an appointment, visit our Contact page or send us an email at studio@rossgardam.com.au and we’d be happy to make a time to show you around the showroom.

All of our furniture is available to view exclusively at one of the Stylecraft showrooms around Australia or Singapore – details or locations are available at Stylecraft.

Our Flint table is sold exclusively through Tait, visit Tait for locations and to get in contact.

How much is delivery?
Estimated delivery is calculated at checkout after entering the delivery address. For more information, visit our Shipping + Returns page.

Can I insure my delivery?
Yes, the option to insure your delivery is available during checkout. If you would like to insure your delivery, please ensure you have opted in before you checkout.

Can I speed up the delivery?
If you need the order delivered earlier than the ETA shown on the specific product page (typically a 6 week lead time if not in stock), we may be able to speed up the order. Please contact us directly to request an earlier delivery date and we will see what we can do.

How long will my order take to arrive?
Shipping times vary based on location. As a guide, deliveries within Australia can take between 1-5 working days after dispatch (depending on whether the deliver is for metro areas or rural areas), while international orders typically take between 3-7 working days. Visit our Shipping + Returns page for more information. Note, for international orders, you may need to pay import duties or taxes when importing into your country which will be payable prior to the release of the goods from customs. Due to this, the shipping may take longer to be delivered.

Do you ship to Post Office (PO) Boxes?
Our standard carrier doesn’t deliver to PO boxes, but we are able to use Australia Post for most domestic orders. Please contact us directly if you would like the order shipped to an Australian PO box.

Can I ship to a different address to my billing address?
Of course! You will be able to enter an alternative delivery address at checkout.

Can I return a product?
We want you to be 100% satisfied with your product. However, if there are any issues, or you’ve simply changed your mind, please return it within 14 days of delivery and we will refund the amount you paid for the product. Please contact us before returning any product and see our Shipping + Returns page for more information.

How do I install the product?
Each product that requires installation comes with an installation guide. If you require another instructions sheet, simply download it from the specific product page.

Note: we recommend a qualified electrician install all lighting products.

If you need any more information regarding installation, please visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help.

Where can I find the installation guides?
The installation guides can be found in the Product Instructions section or under the downloads section of each product on each product information page. Here you can also find information about the canopy supplied with each pendant (if applicable).

Who do I contact for a replacement part?
Please visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to help out with any replacement parts you may need.