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Frequently Asked
Questions.

Here are some of the frequently asked questions about our company, products, delivery and returns. If you have any other questions, please get in contact and we would love to help.

Who is Ross Gardam?
Ross Gardam is an Australian furniture and lighting company established in 2007. Each product is hand crafted in Melbourne, Australia, by local artisans and makers. Pairing traditional craft techniques with high end manufacturing technology results in products which are elegant, accessible and made for today. All products are designed by Ross Gardam and embody a unique contemporary aesthetic.

Where can I view your products?
All our lighting products are available to view at our showroom located in the heart of the Melbourne CBD – visit the Contact page to book an appointment to come see us. Most of our furniture is available to view exclusively at Stylecraft who have showrooms around Australia – visit the Stylecraft Contact page for more details. Note: The Flint table is available exclusively at Tait – visit the Tait Contact page for more details.

How do I find out more?
To find out more about our company you can visit our About or Latest News pages, subscribe to our newsletter or visit our Instagram.

Where are your products made?
All of our products are designed and made here in Melbourne, Australia using locally sourced materials (excluding our glass shades which are handmade in Adelaide, Australia). This ensures each component is made to the highest possible standard, and each detail scrutinised by local manufacturers.

I have some technical questions – who should I speak to?
Visit our Customer Support page and give us a brief outline of your question, or send us an email at support@rossgardam.com.au and we’d be happy to help with any questions you may have.

Where can I find the available materials, colours and finishes?
Each product page displays all materials, colours and finishes available as standard. If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

Are your products available in custom materials, colours and finishes?
Yes, all of our upholstered products and some of our furniture and lighting products are available in custom materials, colours and finishes, particularly those products that are anodized, painted or powder coated. If you would like a specific colour or finish, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible options.

Are your products available in custom sizes?
Yes, all of our upholstered products and most of our furniture (particularly our tables) are available in custom sizes. We can also do custom sizing on some of our lighting (such as Ora) – if you would like a custom size, visit our Customer Support page, or send us an email at support@rossgardam.com.au and we’d be happy to discuss possible custom sizes.

Do your lights come with globes, canopies and flexes (cords)?