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Shipping
& Returns.

Our aim is to deliver your order as quickly, safely and most economically as possible. Below is our shipping and returns policy and if you have any further questions, please feel free to contact us directly.

Local shipping times vary by product, however you should typically receive your product between 2-5 business days after dispatch, depending on state. We will send you a tracking number once your order is dispatched so you can track the delivery.

All online lighting orders are shipped via TNT Express which requires a signature upon delivery. If nobody is home, a consignment card will be left to allow you to organise a redelivery with TNT.

Unfortunately TNT are not able to ship to PO Boxes. If you require a shipment to be sent to a PO Box we are able to arrange delivery with Australia Post e-Parcel. Please contact us directly if you would like the order shipped to a PO box.

From all online orders we offer a flat rate of $22 per order for order shipped within Victoria, and a flat rate of $33 for orders delivered all other states and territories within Australia. All online shipments are not insured by default. You can opt to purchase insurance for your delivery from the shipping provider at checkout.

We offer international shipping on all Lighting products, please contact us directly if you would like to enquiry about international shipping for furniture pieces. International shipping times vary, however the product should typically arrive in 3-5 business days after dispatch, depending on country and location. We will send you a tracking number once an order is placed so you can track the delivery.

All online international orders are shipped using DHL Express and require a signature upon delivery.Unfortunately, our provider, DHL are not able to ship to PO Boxes.

Shipping rates vary dependent on weight, size and location, with the most economical price calculated at checkout.

All shipments are not insured by default. You can opt to purchase insurance for your delivery by contacting us directly.

We want you to be 100% satisfied with your product. Once you’ve received your item, please inspect it for any possible damage or missing components.

If you’re not happy with the purchase, you may return it within 14 days from the delivery date to receive a full refund of the purchase price, excluding any freight costs.

Visit our Customer Support page, or send us an email at support@rossgardam.com.au for all returns enquiries.

Please note, if you wish to insure your package in transit, please select the insurance option as we are unable to replace any product that is damaged in transit. Any return must be properly packaged and sent at the customer’s expense.