We offer international shipping on all Lighting products, please contact us directly if you would like to enquiry about international shipping for furniture pieces. International shipping times vary, however the product should typically arrive in 3-5 business days after dispatch, depending on country and location. We will send you a tracking number once an order is placed so you can track the delivery.

All online international orders are shipped using DHL Express and require a signature upon delivery.Unfortunately, our provider, DHL are not able to ship to PO Boxes.

Shipping rates vary dependent on weight, size and location, with the most economical price calculated at checkout.

All shipments are not insured by default. You can opt to purchase insurance for your delivery by contacting us directly.

We want you to be 100% satisfied with your product. Once you’ve received your item, please inspect it for any possible damage or missing components.

If you’re not happy with the purchase, you may return it within 14 days from the delivery date to receive a full refund of the purchase price, excluding any freight costs.

Visit our Customer Support page, or send us an email at support@rossgardam.com.au for all returns enquiries.

Please note, if you wish to insure your package in transit, please select the insurance option as we are unable to replace any product that is damaged in transit. Any return must be properly packaged and sent at the customer’s expense.